Terms & Conditions


These Terms and Conditions  set out the terms under which Goods are sold by us through this website, choosetiles.com (“our Site”) to you.  Please read these Terms and Conditions carefully and ensure that you understand them before ordering any Goods from our Site.  These Terms and Conditions tell you who we are, how we will provide Goods to you, how you and we may change or end the Contract, what to do if there is a problem and other important information.  You will be required to read and accept these Terms and Conditions when ordering Goods.  If you do not agree to comply with and be bound by these Terms and Conditions, you will not be able to order Goods through our Site.  If you think that there is a mistake in these Terms and Conditions, please contact us to discuss.  These Terms and Conditions, as well as any and all Contracts are in the English language only.

  1. 1. Definitions and Interpretation
    1. 1.1 In these Terms and Conditions, unless the context otherwise requires, the following expressions have the following meanings:


means a contract for the purchase and sale of Goods, as explained in Clause 8;

“Dispatch Confirmation”

means our acceptance and confirmation of your Order;


means the goods sold by us through our Site;


means your order for Goods;


Means N&C Building Products Limited trading as Choose Tiles, a company registered in England under, company number 140 whose registered address is 41-51 Freshwater Road, Chadwell Heath, Romford, Essex, RM8 1SP.

  1. 2. Information About Us and How to Contact Us
    1. 2.1 Our Site, choosetiles.com, is owned and operated by N&C Building Products Limited trading as Choose Tiles, a private limited company registered in England under company number 140, whose registered address and trading address is 41-51 Freshwater Road, Chadwell Heath, Romford, Essex, RM8 1SP.  Our registered VAT number is 243163976            .
    2. 2.2 You can contact us by telephoning our customer service team at 0845 6051344 or by writing to us at customerservices@choosetiles.co.uk or    41-51 Freshwater Road, Chadwell Heath, Romford, Essex, RM8 1SP.
    3. 2.3 If we have to contact you we will do so by telephone or by writing to you at the email address or postal address you provided to us in your Order.
    4. 2.4 “Writing” includes emails.  When we use the words “writing” or “written” in these Terms and Conditions, this includes emails.
  1. 3. Access to and Use of Our Site
    1. 3.1 Use of our Site is subject to our Website Terms of Use [http://www.choosetiles.co.uk/terms-of-use].  Please ensure that you have read them carefully and that you understand them before using our Site.
  1. 4. Age Restrictions and Health and Safety
    1. 4.1 Consumers may only purchase Goods through our Site if they are at least 18 years of age.
    2. 4.2 Health & Safety information about the use of the Goods is provided with our products and it is your responsibility to bring this to the attention of the user and installer of the Goods. We are aware that minors may incorrectly use tools or other building products. We will not knowingly sell to children under 18 years of age.
  1. 5. Business Customers

These Terms and Conditions do not apply to customers purchasing Goods in the course of business. 

  1. 6. International Customers
    1. 6.1 Unfortunately, we do not deliver to addresses outside mainland Great Britain..
    2. 6.2 You may place an Order for Products from outside mainland Great Britain , but this Order must be for delivery to an address in mainland Great Britain.
  1. 7. Goods, Pricing and Availability
    1. 7.1 We make all reasonable efforts to ensure that all descriptions and graphical representations of Goods available from us correspond to the actual Goods.  Please note, however, the following:
      1. 7.1.1 Goods may vary slightly from their pictures.  Images of Goods on our Site are for illustrative purposes only.  There may be slight variations in colour between the image of a product and the actual product sold due to differences in the way they are displayed on different devices  and lighting conditions;
      2. 7.1.2 Packaging for Goods may vary.  Images and/or descriptions of packaging are for illustrative purposes only and may vary from that shown in images on our Site.
      3. 7.1.3 It is recognised that a degree of shading and crazing to varying degrees as well as marginal size differences is inherent in all tiles and natural materials such as wood or slate (in fact this variability is often a key attraction of the product) and for this reason;
        1. fixing or installation should not be undertaken unless an acceptable blend of shades can be obtained;
        2. it is recommended that the contents of a number of boxes be mixed to achieve a random blend;
        3. we would stress the importance of satisfying yourself as to the shading / crazing / appearance of the products supplied prior to fixing as we will be unable to accept any claims or liability for these subjective qualities once fixed;
        4. we draw to your attention that shading and crazing differences may arise between the Goods and any sample you have viewed. This is due to tiles, stone, wood and slate being either natural products or produced by a manufacturing process that has small variations in the finished product ;
        5. You must satisfy yourself as to the quality of the Goods supplied as once they are fixed or fitted then you will be deemed to have accepted them.  
        6. In the case of certain products, variations may arise in the finish of those products where they originate from different factory batches.  We shall not be liable for any loss caused by such variation where goods bought for a specific job or purpose are not purchased at the same time and are from the same batch. 
    2. 7.2 Please note that sub-Clause 7.1 does not exclude our responsibility for mistakes due to negligence on our part and refers only to minor variations of the correct Goods, not to different Goods altogether.  Please refer to Clause 11 if you receive incorrect Goods (i.e. Goods that are not as described).
    3. 7.3 Where appropriate, you may be required to select the required size, colour, area to be covered or quantity, of the Goods that you are purchasing.
    4. 7.4 We neither represent nor warrant that Goods will be available. Stock indications are provided on our Site, however such indications are given based on the information available at the time and may not be current, as, for example, some of the stock may have become damaged in the warehouse.
    5. 7.5 We make all reasonable efforts to ensure that all prices shown on our Site are correct at the time of going online.  We reserve the right to change prices and to add, alter, or remove special offers from time to time and as necessary. Changes in price will not affect any order that you have already placed (please note sub-Clause 7.8 regarding VAT, however).
    6. 7.6 All prices are checked by us when we process your Order.  In the unlikely event that we have shown incorrect pricing information, please note that we will contact you in writing before proceeding with your Order to inform you of the mistake and to ask you how you wish to proceed.  We will give you the option to purchase the Goods at the correct price or to cancel your Order (or the affected part thereof).  We will not proceed with processing your Order until you respond.  If we do not receive a response from you within 7 days, we will treat your Order as cancelled and notify you of the same in writing.
    7. 7.7 In the event that the price of Goods you have ordered changes between your Order being placed and us processing that Order and taking payment, you will be charged the price shown on our Site at the time of placing your Order.
    8. 7.8 All prices on our Site include VAT.  If the VAT rate changes between your Order being placed and us taking payment, the amount of VAT payable will be automatically adjusted when taking payment.
    9. 7.9 Delivery charges are not included in the price of Goods on our Site.  For more information on delivery charges, please refer to Delivery section of our Site.  Delivery options and related charges will be presented to you as part of the Order process.
  1. 8. Orders – How Contracts Are Formed
    1. 8.1 Our Site will guide you through the Order process.  Before submitting your Order to us you will be given the opportunity to review your Order and amend it.  Please ensure that you have checked your Order carefully before submitting it.
    2. 8.2 No part of our Site constitutes a contractual offer capable of acceptance.  Your Order constitutes a contractual offer that we may, at our sole discretion, accept.  Our acknowledgement of receipt of your Order does not mean that we have accepted it.  Our acceptance is indicated by us sending you a Dispatch Confirmation by email.  Only once we have sent you a Dispatch Confirmation will there be a legally binding Contract between us and you.
    3. 8.3 Dispatch Confirmations shall contain the following information:
      1. 8.3.1 Confirmation of the Goods ordered including full details of the main characteristics of those Goods;
      2. 8.3.2 Fully itemised pricing for the Goods ordered including, where appropriate, taxes, delivery and other additional charges;
      3. 8.3.3 Estimated delivery date(s) and time(s);
    4. 8.4 If we, for any reason, do not accept or cannot fulfil your Order, we will inform you of this in writing and refund your payments to you as soon as possible and in any event within fourteen days.
  1. 9. Payment
    1. 9.1 Payment for Goods and related delivery charges must always be made in advance and you will be prompted to pay during the order process. 
    2. 9.2 We accept the following methods of payment on our Site:
      1. 9.2.1 Visa Debit or Credit Cards; and
      2. 9.2.2 Mastercard Debit or Credit Cards.
  1. 10. Delivery, Risk and Ownership
    1. 10.1 All Goods purchased through our Site will normally be delivered within 10 calendar days of the date of our Dispatch Confirmation unless otherwise agreed (subject to delays caused by events outside of our control, for which see Clause 15).
    2. 10.2 You must make all arrangements necessary to take delivery of Goods  when we deliver them in accordance with the stated delivery times for the delivery charge you have paid. The delivery date will be shown on the Dispatch Confirmation.  If you do not accept delivery of the Goods  or we are unable to deliver or are delayed in delivering Goods  because of your actions or omissions, then you will be liable to pay us for all costs we incur including storage and re-arranged delivery.
    3. 10.3  Do not book a tiler or any other tradesperson until you have received the Goods and have satisfied yourself that the Goods are acceptable. We are not liable for any financial loss to you incurred through late or incorrect delivery.
    4. 10.4 If we are unable to deliver the Goods on the delivery date (if, for example, no one is available at your address to receive the Goods) we will return the Goods to our depot and contact you to re-arrange delivery. We will make a further charge for the re-arranged standard delivery of £29.99. You can upgrade the delivery at the rates shown on our Site.
    5. 10.5 In the unlikely event that we fail to deliver the Goods within 10 calendar days of our Dispatch Confirmation being sent to you, you may cancel your Order immediately.
    6. 10.6 You may cancel all or part of your Order under sub-Clauses 10.4 or 10.5 provided that separating the Goods in your Order would not significantly reduce their value.  Any sums that you have already paid for cancelled Goods (excluding delivery) will be refunded to you.  Please note that if any cancelled Goods are delivered to you, you must return them to us or arrange with us for their collection.  In either case, we will bear the cost of returning the cancelled Goods.
    7. 10.7 Delivery shall be deemed complete once we have delivered the Goods to the address including, where relevant, any alternative address provided in your Order.
    8. 10.8 The Goods will be your responsibility from the time we deliver the Goods to the address you provided to us. The risk in the Goods shall remain with us until they come into your physical possession.
    9. 10.9 You will own the Goods once we have received payment in full of all sums due (including any applicable delivery charges).
    10. 10.10 Unless otherwise agreed in writing time for delivery shall not be of the essence of the Contract.
    11. 10.11 We are not responsible for delays outside our control. If delivery of the Goods is delayed by an event outside our control then we will contact you as soon as possible to let you know and we will take steps to minimise the effect of the delay. Provided we do this we will not be liable for delays caused by the event, but if there is a risk of substantial delay you may contact us to end the Contract and receive a refund for any Goods  you have paid for but not received.
    12. 10.12 We shall deliver the Goods as near as possible to the delivery address as a safe hard road permits. If a vehicle delivers or collects Goods to or from a place off the public road you shall be solely responsible for any accident or damage resulting. You shall provide free of charge any labour necessary for unloading the Goods when delivered and our driver’s responsibility is limited to handling goods off the vehicle. We reserve the right to refuse to deliver the Goods to premises which our driver considers to be unsafe or unsuitable. You are responsible for ensuring that our commercial delivery vehicle can gain access to your premises. The delivery vehicle is likely to be a lorry of similar size to a fire engine.
    13. 10.13 If at your request the Goods are to be deposited other than on your private premises you shall be responsible for compliance with all regulations and for all steps which need to be taken for the protection at all times of persons or property and will be responsible for all losses damages costs and expenses we may incur as a result of such delivery whether on the public highway or elsewhere.
    14. 10.14 You will be responsible for all costs and expenses incurred by us  as a result of delivery in accordance with your instructions, except that the costs and expenses to be paid by you will be reduced in proportion to the extent that such costs or expenses are due to our negligence.
    15. 10.15 Whilst we try to maintain continuity of supply in relation to our product lines, we reserve the right to discontinue any product at any time and we shall be under no obligation to supply you with a discontinued product in the future.
  1. 11. Faulty, Damaged or Incorrect Goods
    1. 11.1 By law, we must provide Goods that are of satisfactory quality, fit for purpose, as described at the time of purchase, in accordance with any pre-contract information we have provided. The nature of tiles is such that we cannot ensure a match between any samples or models that you have seen or examined and the Goods you purchase. If any Goods you have purchased do not comply and, for example, have faults or are damaged when you receive them, or if you receive incorrect Goods, please contact us as soon as reasonably possible to inform us of the fault, damage or error, and to arrange for a refund, repair or replacement.
    2. 11.2 Beginning on the day that you receive the Goods (and ownership of them) you have a 30 Calendar Day right to reject the Goods and to receive a full refund if they do not conform as stated above.  Alternatively, you may request replacement.  We will bear any associated costs and will carry out the replacement within a reasonable time and without significant inconvenience to you.  In certain circumstances, where a repair or replacement is impossible or otherwise disproportionate, we may instead offer you a full refund.  If you request a replacement during the 30 Calendar Day rejection period, that period will be suspended while we carry out the replacement and will resume on the day that you receive the replacement or repaired Goods.  If less than 7 Calendar Days remain out of the original period, it will be extended to 7 Calendar Days.  If, after a replacement, the Goods still do not conform (or if we cannot do so as previously described, or have failed to act within a reasonable time or without significant inconvenience to you), you may have the right either to keep the Goods at a reduced price, or to reject them in exchange for a refund.  If you exercise the final right to reject the goods more than six months after you have received the Goods (and ownership of them), we may reduce any refund to reflect the use that you have had out of the Goods.
    3. 11.3 Please note that you will not be eligible to claim under this Clause 11 if we informed you of the fault(s), damage or other problems with the Goods before your purchase of the them (and it is because of the same issue that you now wish to return them); if you have purchased the Goods for an unsuitable purpose that is neither obvious nor made known to us and the problem has resulted from your use of the Goods for that purpose; or if the problem is the result of normal wear and tear, misuse or intentional or careless damage.  Please also note that you may not return Goods to us under this Clause 11 merely because you have changed your mind.  You have a legal right to a 14 calendar day cooling off period within which you can return Goods for this reason.  Please refer to Clause 12 for more details.
    4. 11.4 To return Goods to us for any reason under this Clause 11, please visit the returns page on our Site to complete a returns request form. We will then contact you to arrange collection of the returned Goods.  We will be fully responsible for the costs of returning Goods under this Clause 11 and will reimburse you where appropriate.
    5. 11.5 Refunds (whether full or partial, including reductions in price) under this Clause 11 will be issued within 14 Calendar Days of the day on which we agree that you are entitled to the refund.
    6. 11.6 Any and all refunds issued under this Clause 11 will include all delivery costs paid by you when the Goods were originally purchased.
    7. 11.7 For further information on your rights as a consumer, please contact your local Citizens’ Advice Bureau or Trading Standards Office.
  1. 12. Cancelling and Returning Goods if You Change Your Mind
    1. 12.1 If you are a consumer in the European Union, you have a legal right to a “cooling off” period within which you can cancel the Contract for any reason.  This period begins once your Order is complete and we have sent you your Dispatch Confirmation, i.e. when the Contract between you and us is formed.
      1. 12.1.1 If the Goods are being delivered to you in a single instalment (whether single or multiple items), the cooling off period ends 14 calendar days after the day on which you receive the Goods.
      2. 12.1.2 If the Goods are being delivered in separate instalments on separate days, the cooling off period ends 14 calendar days after the day on which you receive the final instalment of Goods.
    2. 12.2 If you wish to exercise your right to cancel under this Clause 12, you must inform us of your decision within the cooling off period.  You may do so by email or by post. Cancellation by email or by post is effective from the date on which you send us your message.  Please note that the cooling off period lasts for whole calendar days.  If, for example, you send us an email or letter by 23:59 on the final day of the cooling off period, your cancellation will be valid and accepted.  If you would prefer to contact us directly to cancel, please use the following details:
      1. 12.2.1 Email: customerservices@choosetiles.com
      2. 12.2.2 Post: Choose Tiles, 41-51 Freshwater Road, Chadwell Heath, Romford, Essex, RM8 1SP
      We may ask you why you have chosen to cancel and may use any answers you provide to improve our Goods and customer service, however please note that you are under no obligation to provide any details if you do not wish to.
    3. 12.3 Please note that you may lose your legal right to cancel under this Clause 12 in the following circumstances:
      1. 12.3.1 If the Goods are sealed for health, electrical safety or hygiene reasons and you have unsealed those Goods after receiving them;
      2. 12.3.2 If the Goods have been inseparably mixed with other items (according to their nature) after you have received them. This includes fixing the Goods to a substrate and not repackaging the Goods in the original packing.
    4. 12.4 Please ensure that you return Goods to us no more than 14 calendar days after the day on which you have informed us that you wish to cancel under this Clause 12.
    5. 12.5 You may return Goods to us by post or another suitable delivery service of your choice to our returns address at 41-51 Freshwater Road, Chadwell Heath, Essex, RM8 1SP.  Please note that you must bear the costs of returning Goods to us if cancelling under this Clause 12.  The cost of returning Goods to us should not normally exceed the cost of having them originally delivered to you if you use the same carrier. Please ensure that the return of the Goods is insured. 
    6. 12.6 Refunds under this Clause 12 will be issued to you within 14 calendar days of the following:
      1. 12.6.1 The day on which we receive the Goods back; or
      2. 12.6.2 The day on which you inform us (supplying evidence) that you have sent the Goods back (if this is earlier than the day under sub-Clause 12.7.1); or
      3. 12.6.3 If we have not yet provided a Dispatch Confirmation or have not yet dispatched the Goods, the day on which you inform us that you wish to cancel the Contract.
    7. 12.7 Refunds under this Clause 12 may be subject to deductions in the following circumstances:
      1. 12.7.1 Damaged Goods (including broken tiles)
      2. 12.7.2 Goods returned not in a saleable condition or in the original packaging
    8. 12.8 Refunds may be reduced for any diminished value in the Goods resulting from your excessive handling of them.  For the purposes of this Clause 12, “excessive handling” means any more handling than is reasonable required to ascertain the nature and characteristics of the Goods in question (e.g. no more than would be permitted in a shop).
    9. 12.9 We are not obliged in any circumstances to accept the return of Goods after 30 days and it will be entirely within our sole and absolute discretion as to whether or not the return is to be accepted and under what circumstances.
    10. 12.10 Refund payments will, if applicable, be made within 14 days of us agreeing with you that a refund is due. Refunds will be given in the same form as the original payment unless you have agreed otherwise.


  1. 13. Sample Tile Ordering
    1. 13.1 You can order up to three samples of a 10cm x 10cm cut tiles in any one transaction on the Site. Please note you may not add multiple samples of the same tile. If additional sample tiles are required then they will be charged at 90p each.
    2. 13.2 We reserve the right to cancel multiple sample orders from the same customer, which may be identified by name, address or payment method used.
    3. 13.3 Full tile samples are charged at the price of per individual tile. Each full tile sample will incur a £5.95 delivery charge.
    4. 13.4 Delivery on the order of three samples is free of charge. Sample orders can generally be sent to all areas of the UK but if we are not be able to fulfil the order, we may have to cancel and refund you if you have paid for the order. You will be notified by phone or email in this instance.
    5. 13.5 Where a charge has been made for a sample then clauses 11 and 12 are applicable. 
    6. 13.6 Sample orders are despatched by 2nd Class Royal Mail.


  1. 14. Manufacturer Warranty
    1. 14.1 Some of the Goods we sell to you come with a manufacturer's warranty.  For details of the applicable terms and conditions, please refer to the manufacturer's warranty provided with the Goods.
    2. 14.2 A manufacturer's warranty is in addition to, and does not affect, your legal rights in relation to Goods that are faulty or not as described.  Advice about your legal rights is available from your local Citizens' Advice Bureau or Trading Standards office.
  1. 15. Our Liability to Consumers
    1. 15.1 We are  responsible to you for any foreseeable loss and damage caused by us.  If we fail to comply with these Terms and Conditions, we are responsible for loss or damage you suffer that is a foreseeable result if our breaking the Contract or our failing to use reasonable care and skill, but we are not responsible for any loss or damage that is not foreseeable.  .  Loss or damage is foreseeable if either it is obvious that it will happen or if, at the time the Contact was made, both we and you knew it might happen, for example, if you discussed it with us during the Order process.
    2. 15.2 We only supply Goods for domestic and private use by consumers.  We make no warranty or representation that the Goods are fit for commercial, business or industrial use of any kind (including resale).  If you use the Goods for any commercial, business or re-sale purpose we will have no liability to you for any loss of profit, loss of business, interruption to business or for any loss of business opportunity.
    3. 15.3 We do not exclude or limit in any way our liability to you where it would be unlawful to do so. This includes liability for death or personal injury caused by our negligence or the negligence ofour employees, agents or sub-contractors;  for fraud or fraudulent misrepresentation; for breach of your legal rights in relation to the Goods and for defective Goods under the Consumer Protection Act 1987.
    4. 15.4 Nothing in these Terms and Conditions seeks to exclude or limit your legal rights as a consumer.  For more details of your legal rights, please refer to Your local Citizens Advice Bureau or Trading Standards Office.
  1. 16. Events Outside of Our Control (Force Majeure)
    1. 16.1 We will not be liable for any failure or delay in performing our obligations where that failure or delay results from any cause that is beyond our reasonable control.  Such causes include, but are not limited to: power failure, internet service provider failure, strikes, lock-outs or other industrial action by third parties, riots and other civil unrest, fire, explosion, flood, storms, earthquakes, subsidence, acts of terrorism (threatened or actual), acts of war (declared, undeclared, threatened, actual or preparations for war), epidemic or other natural disaster, or any other event that is beyond our reasonable control.
    2. 16.2 If any event described under this Clause 16 occurs that is likely to adversely affect our performance of any of our obligations under these Terms and Conditions:
      1. 16.2.1 We will inform you as soon as is reasonably possible;
      2. 16.2.2 Our obligations under these Terms and Conditions (and therefore the Contract) will be suspended and any time limits that we are bound by will be extended accordingly;
      3. 16.2.3 We will inform you when the event outside of our control is over and provide details of any new dates, times or availability of Goods as necessary;
      4. 16.2.4 If the event outside of our control continues for more than 14 days, we will cancel the Contract and inform you of the cancellation.  Any refunds due to you as a result of that cancellation will be paid to you as soon as is reasonably possible and in any event within 14 days of the date on which the Contract is cancelled;
      5. 16.2.5 If an event outside of our control occurs and continues for more than 14 days and you wish to cancel the Contract as a result, you may do so.  Any refunds due to you as a result of such cancellation will be paid to you as soon as is reasonably possible and in any event within 14 days of the date on which the Contract is cancelled.
      6. 16.2.6 If the contract is cancelled by you or by us under this Clause 16, any relevant Goods that must be returned will be returned at our expense (with us reimbursing you where appropriate).
  1. 17 Communication and Contact Details
    1. 17.1 If you wish to contact us with general questions or complaints, you may contact us by telephone at 0845 6051344, by email at customerservices@choosetiles.co.uk , or by post at N&C Building Products Limited trading as Choose Tiles, 41-51 Freshwater Road., Chadwell Heath, Romford, RM8 1SP.
    2. 17.2 For matters relating the Goods or your Order, please contact us by telephone at 0845 6051344, by email at customerservices@choosetiles.co.uk , or by post at N&C Building Products Limited trading as Choose Tiles, 41-51 Freshwater Road., Chadwell heath, Romford, RM8 1SP.
    3. 17.3 For matters relating to cancellations, please contact us by telephone at 0845 6051344, by email at customerservices@choosetiles.co.uk , by post at N&C Building Products Limited trading as Choose Tiles, 41-51 Freshwater Road., Chadwell Heath, Romford, RM8 1SP, or refer to the relevant Clauses above.
  1. 18. Complaints and Feedback
    1. 18.1 We always welcome feedback from our customers and, whilst we always use all reasonable endeavours to ensure that your experience as a customer of ours is a positive one, we nevertheless want to hear from you if you have any cause for complaint.
    2. 18.2 All complaints are handled in accordance with our complaints handling policy and procedure, available from N&C Building Products Limited trading as Choose Tiles, 41-51 Freshwater Road, Chadwell Heath, Romford, RM8 1SP.
    3. 18.3 If you wish to complain about any aspect of your dealings with us, please contact us in one of the following ways:
      1. 18.3.1 In writing, addressed to Customer Services Manager, N&C Building Products Limited trading as Choose Tiles, 41-51 Freshwater Road, Chadwell heath, Romford, RM8 1SP;
      2. 18.3.2 By email, addressed to the Customer Services Manager at customerservices@choosetiles.com.
  1. 19. How We Use Your Personal Information (Data Protection)
    1. 19.1 All personal information that we may collect (including, but not limited to, your name, address and telephone number) will be collected, used and held in accordance with the provisions of the Data Protection Act 1998 and your rights under that Act  Please see our Data Privacy Policy for further details [http://www.choosetiles.co.uk/privacy].
  1. 20. Other Important Terms
    1. 20.1 We may transfer (assign) Our obligations and rights under these Terms and Conditions (and under the Contract, as applicable) to a third party (this may happen, for example, if We sell Our business).  If this occurs, you will be informed by us in writing.  Your rights under these Terms and Conditions will not be affected and our obligations under these Terms and Conditions will be transferred to the third party who will remain bound by them.
    2. 20.2 You may only  transfer (assign) your obligations and rights under these Terms and Conditions (and under the Contract, as applicable) if we agree to this in writing.
    3. 20.3 The Contract is between you and us  No other person shall have any rights to enforce any of its terms.  Neither of us will need to get the agreement of any other person in order to end the Contract.
    4. 20.4 If a court finds part of the Contract or these Terms and Conditions to be illegal, the rest will continue in force.  Each of the paragraphs in these Terms and Conditions operates separately.  If any court or relevant authority decides that any of them are unlawful, the remaining paragraphs will remain in full force and effect.
    5. 20.5 Even if we delay in enforcing the Contract or these Terms and Conditions, we can still enforce them later.  If we do not insist immediately that you do anything you are required to do under the Terms and Conditions, or if we delay in taking steps against you in respect of your breaking the Contract, that will not mean that you do not have to do those things and it will not prevent us from taking steps against you at a later date.
    6. 20.6 We may revise these Terms and Conditions from time to time in response to changes in our business and relevant laws and regulatory requirements.  If we change these Terms and Conditions as they relate to your Order, we will give you reasonable advance notice of the changes and provide details of how to cancel if you are not happy with them.  If you do opt to cancel, you must return any affected Goods you have already received and we will arrange for a full refund (including delivery charges) which will be paid within 14 days of your cancellation.
  1. 21. Law and Jurisdiction: Which laws apply and where you may bring legal proceedings
    1. 21.1 These Terms and Conditions are governed by English law and you can bring legal proceedings in respect of the Goods in the English courts.  If you live in Scotland you can bring legal proceedings in respect of the Goods in either the Scottish or the English courts.